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Tag Archives: Technology
Hospitality Industry Guest Service Issues: Hotels Are Under Pressure To Deliver High-Speed, Cost-Effective Wireless To Guests Who Want To Access It Everywhere (Video)
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Filed under Guest Issues, Maintenance, Management And Ownership, Privacy, Technology, Training
Hospitality Industry Technology Issues: Hotel Management Needs To Integrate Mobile Technology Into Operations To Increase Productivity And Reduce Costs
“Hoteliers are looking to educate themselves and learn to better market to travelers on the go,†said Kim, whose study included dozens of directors and GMs. She found that 
hoteliers support using mobile technology to increase employee productivity and cost reduction.
Kim’s study also found that hoteliers expect a mobile device to be at least iPhone-sized with a touch screen and the ability to interface with a hotel’s property-management system.
Specific operational applications of technology included allowing engineers to remotely keep track of hotel systems, control energy use remotely and support employee multitasking while reminding them of pending tasks.
After Kim showed her survey, a panel discussion took place discussing the merits and limitations of hoteliers relying on mobile technology.
“Mobility is death by a thousand cuts,†said Alan Dabbiere of Airwatch, which manages guest wireless for more than ten thousand locations, referring to the complexity of upgrading a hotel’s infrastructure to utilize the latest mobile technology. “I think we have Steve Jobs to thank or blame for some of this. It wasn’t until he consumerized it and made it sexy, and now people are becoming very personal about their mobility.â€
Sukhvinder Singh, VP of IT for Host Hotels, talked at length about the difficulties hoteliers face in updated outdated hotel infrastructure in hotels with older builds.
“There’s been a paradigm shift in hospitality–we lag behind in technology, we do walls twice and carpets four times before we do technology,†said Singh. “People should appreciate we are now looking at next wave of technology since hotels have not paid attention to infrastructure for last 20 years.
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Filed under Guest Issues, Maintenance, Management And Ownership, Risk Management, Training
Hospitality Industry Information Technology: Small- To Medium-Sized Hotel Owners Should Support A “Shared-Services” Model For Data And Call Center Services
CLICK ON PICTURE TO READ ENTIRE "SHARED TECHNOLOGY REPORT"
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Filed under Guest Issues, Liability, Maintenance, Management And Ownership, Training
Hotel Industry Safety And Surveillance: New Technology From 3VR Security Increases Safety For Hotel Guests
“The system will also allow us to do things we never thought about.” Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. Ltd.
(From SecurityInfoWatch.com article)Â In order to provide guests with the ultimate in security and customer service, Hilton Americas-Houston, the city’s largest hotel, has enhanced their surveillance systems with cutting edge technology from 3VR Security, Inc. The 3VR platform makes it possible for the property to find relevant surveillance footage in seconds, rather than hours, allowing the hotel to utilize the technology for multiple purposes.
As the number-one convention hotel in the city, Hilton Americas-Houston is the first hotel to utilize 3VR’s facial recognition, license plate recognition and advanced motion analytics to provide the ultimate in guest security. In the hotel security business since 1990, John Alan Moore, director of security and life safety for Hilton Americas-Houston says “I’ve never seen anything that is able to do the things this technology does; it’s light-years ahead of the system we previously used.” In addition to providing the ultimate in security for their guests, the hotel is also able to utilize the 3VR system to ensure the best possible customer service. Hilton Americas-Houston is now able to help guests locate lost possessions with the system’s color, directional and object search capabilities. A guest’s misplaced suitcase can be found almost instantly by following the piece using a search based on color and object, from the time it enters the hotel all along its path throughout the building. With over 7,000 lost guest items per year in lost and found, the system will significantly increase the hotel’s ability to satisfy the customer on even higher levels. Another use for the system that Hilton Americas-Houston has found useful is recognizing repeat customers. According to Moore, “We will be able to tie in with front office systems to flag our Gold Card members in order to be able to blow them away with service. This is another tool to be used to keep Hilton as the leader in the industry.” With 90% accuracy, the system registers few false positives, even picking up good facial info on cameras not specifically designated as facial-recognition. On a humorous note, the system is so sensitive that it has recognized faces that were not actually guests; they were photos of the t-shirts of guests. Moore said “President Obama made an appearance on our skywalk, on a guest’s clothing. That’s how bad the system wants to recognize a face.” This high-sensitivity makes the system a most useful tool for the property, providing the ultimate in guest safety and security.
Moore stated, “The system will also allow us to do things we never thought about.” Just some of the uses that are being tested at Hilton Americas-Houston include counting arriving vehicles to determine peak times for staffing and monitoring any vehicle accidents in the garage area to provide guests with needed information for their insurance purposes. Ltd.
