Tag Archives: Theft

by Ida | May 28, 2015 · 11:02 am

Hospitality Industry Conference Update: “California Hotel Owner Conference”

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Last year’s Hotel Owner Conference was a huge success! Â So back by popular demand, join the California Hotel & Lodging Association, June 11-12, 2015 at the historic, state-of-the-art Silverado Resort & Spa, in the world-famous Napa Valley. The conference will bring together hotel owners, brands, brokers, CEO’s and other hotel industry experts for a conference all about networking, deal-making and high-level education.

For more: http://bit.ly/1PQrLri

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Filed under Conferences, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Arrest, California Hotel & Lodging Association, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | May 21, 2015 · 10:29 am

Hospitality Industry Technology Update: “Best Tips for Creating Fast, Reliable and Secure Wi-Fi Networks”

Wi-Fi is a business driver that enables a comprehensive guest experience. Soon, hotels will leverage the power of Wi-Fi to expand on loyalty programs, integrate with the in-room TV, and take part in other customer-engagement strategies such as location-based promotions and time-based offers.

Yaroslav Goncharov, CEO of Hotel Wi-Fi Test, has had a front row seat to the rise of Wi-Fi in the hotel industry. â€œItâ€™s become a key amenity,â€ he says. â€œSome studies even claim it is second only to a comfortable bed.â€ At a time when basically every handheld device features Internet connectivity, guests place immense value on reliable wireless networks. This means that top-notch Wi-Fi services have changed from a nicety to a necessity.

When it comes to best practices, nothing trumps capacity. â€œWhile bandwidth growth has always been an issue for hospitality IT departments, the additional demands of Wi-Fi have accelerated the urgency,â€ says Alexandra Sewell, executive director, emerging markets, Comcast Business. She notes that many hotel guests carry two or three mobile devices, and they expect to be constantly connected when they travel. â€œAnd without the proper network capacity, Wi-Fi will be slow and frustrating,â€ she says. Kirk Hylan, owner of INsite Networks, a San Francisco IT company, says thereâ€™s no rule of thumb when it comes to determining how much bandwidth a hotel property needs. â€œWith bandwidth, itâ€™s really a matter of how much your pocket can afford because guests will use it all.â€

â€œTechnology is evolving faster than most of us ever imagined,â€ says Doug Gehret, general manager at Hilton Orlando. â€œWe must be proactive to remain relevant.â€Â Gehretâ€™s hotel recently upgraded to the latest 802.11ac Wi-Fi standard and now touts its high-speed data rates (up to 10 times standard Wi-Fi) as a key selling point in promotion material. With the AC Wi-Fi standard now over a year old, hotels that havenâ€™t upgraded may find themselves falling behind the competition. And a propertyâ€™s Wi-Fi speed isnâ€™t a secret anymore, as third-party reviewers like Hotel Wi-Fi Test provide free, easily accessible ratings of wireless services that potential guests may use when choosing hotels for their next stay or event.

For more:Â http://bit.ly/1K5JHXO

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology

Tagged as Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Branding, Hotel Crime, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Internet, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, Hotel WiFi, hotel workers, Hotels, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Lodging Magazine, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Restaurants, Risk Management, Security, Surveillance, Technology, Theft, Wi-Fi, WiFi Network, Wifi Security

by Ida | May 15, 2015 · 2:08 pm

Hospitality Industry Conference Update: “Hospitality Law Conference”

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

For more:Â http://bit.ly/1RdDoqn

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Filed under Conferences, Hotel Industry, Risk Management, Training

Tagged as Arrest, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, Digital Media, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Branding, Hospitality Industry, Hospitality Law, Hospitality Lawyer, Hospitality Risk Solutions, Hotel, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, New York, New York City, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Pool Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | May 5, 2015 · 8:26 am

Hospitality Industry Conference Update: “Northern California Hotel & Lodging Conference”

CH&LA and AAHOA have once again partnered to present the annual Northern California Hotel & Lodging Conference.Â This year the event is moving back to the DoubleTree San Jose.Â Each year this event gathers together over 300 hoteliers who enjoy the free educational seminars, updates on industry topics and to attend the trade show.

The show will include the usual abundance of networking opportunities, general session luncheon, and of course the trade show, the largest of its kind in Northern California.Â Over 100 vendors will be eager to show off the latest industry products, many who offer special rates and discounts for this conference.Â There will also be a reception in the trade show at 4:00 pm, with appetizers, soft drinks, no-host bar and lots of networking.

For more:Â http://bit.ly/1zkW1gW

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Filed under Conferences, Employee Practices, Hotel Industry, Insurance, Liability, Management And Ownership, Risk Management, Social Media, Technology, Training, Workers' Compensation

Tagged as AAHOA, Annual Conference, Arrest, California, California Hotel & Lodging Association, CH&LA, Credit Cards, Crime, Cybercrime, Cybersecurity, Death, DoubleTree, DoubleTree San Jose, Educational Seminar, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Conference, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Conference, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, May 2015, Mobile Technology, Motels, Northern California, Northern California Hotel & Lodging, Northern California Hotel & Lodging Conference, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Surveillance, Swimming Pools, Technology, Theft, Videos

by Ida | April 20, 2015 · 8:46 am

Hospitality Industry Management Update: “Getting Serious About Risk Management”

“To be successful, an organization must do a good job of communicating the importance of risk management, which should raise awareness and provide how-to information to employees.Employers must understand that education needs to occur in order to drive continual improvement and adoption of a risk management mindset. This communication should bleed through all levels of the organization in a consistently open and honest manner.”

Success in todayâ€™s complex business environment is greatly dependent upon workforce productivity. Creating a proper work environmentâ€”one that is safe and secure for employees, customers and dataâ€”is vitally important. It means minimizing downside risk and creating a risk management culture.

There has been an invigorated focus on enterprise risk management, the analysis of a broad spectrum of loss exposures that businesses often face. Executives need to be concerned about reputational damage, falling stock prices, shifts in customer appetites for products or services, and even currency fluctuations. In addition, businesses may be impacted by traditional insurance exposures. Some dramatic examples in recent years include:

Hurricane damage from Superstorm Sandy and other severe weather events.
The Ebola crisis that left a Dallas hospital reeling.
Recent cyberattacks on SONY Pictures, Home Depot, Anthem Inc., Target Corp. and the federal government.

For more:Â http://bit.ly/1DDRJ8w

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Filed under Employee Practices, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Credit Cards, Crime, Crisis Management, Cybercrime, Cybersecurity, Digital Marketing, Employees, Fire, Guest Safety, Health Hazards, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Illnesses, Injuries, Insurance, Lawsuits, Legal Issues, Legal Risks, Liability, Management, Managing Risk, Mobile Technology, Motels, Online Marketing, P3, Petra Risk Solutions, Pool and Spa Safety, Property Damage, Restaurant Employees, Restaurants, Risk Management, Security, Social Media, Social Media Marketing, Surveillance, Swimming Pools, Technology, Theft

by Ida | April 10, 2015 · 8:40 am

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

“At the moment, the complications might be magnified for multi-brand, multi-property operators piloting more than one keyless system from more than one brand/vendor, but sources said that this somewhat disjointed approach may actually be preferable to a universal solution; at least until keyless tech is a little further along in its development cycle.”

As hotel companies across the industry begin to embrace keyless entry technology, they will also need to work out the challenges that go hand in hand with such integration.

Major conglomerates such as Hilton Worldwide Holdings and Starwood Hotels & Resorts Worldwide are continuing to conduct pilot testing across multiple properties and brands. Starwood is backing up the technology with a $15-million investment. After launching its SPG Keyless solution at select properties (Aloft Beijing; Aloft Cancun; Aloft Cupertino; Aloft Harlem; W Doha; W Hollywood; W Hong Kong; W New York-Downtown; W Singapore; and Element Times Square), the company is now installing SPG Keyless in 30,000 doors at all of its 150 global W, Aloft and Element hotels.

In the meantime, Hilton is pilot testing its own mobile-enabled room key technology at 10 U.S. properties. By yearâ€™s end, the company expects to offer the digital amenity at all U.S. properties of four brands: Conrad Hotels & Resorts, Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts and Canopy by Hilton. Looking ahead to 2016, Hilton will then deploy the technology at scale across 11 brands globally. Similar to the SPG Keyless solution, Hiltonâ€™s keyless entry platform is driven by the companyâ€™s branded mobile app. Hilton hopes the keyless system will drive usage of the app, which hoteliers can then use to drive incremental revenue through mobile devices. Itâ€™s a potentially major revenue source to sway hoteliers who might still be on the fence.

For more:Â http://bit.ly/1Fusi7x

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Filed under Guest Issues, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology

Tagged as Android, Arrest, Branding, Credit Cards, Crime, Cybercrime, Cybersecurity, Digital Branding, Digital Marketing, Digital Media, Employees, Guest Safety, Hilton Hotels, Hilton Hotels & Resorts, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hospitality Technology, Hotel Brand, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Marketing, Hotel News Now, Hotel Reviews, Hotel Safety, Hotel Security, Hotel Staff, Hotel Technology, hotel workers, Hotels, Housekeepers, Insurance, iPhone, Keyless Entry, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Marketing, Mobile Technology, Motels, Online Branding, Online Marketing, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Technology, Theft

by Ida | April 9, 2015 · 9:37 am

Hospitality Industry Technology Update: “Security Flaw In Hotel Wi-Fi Routers Could Put Devices At Risk”

“This is the second time in recent months that security researchers have warned of hotel Wi-Fi networks being a potential vector of attack for cybercriminals, providing a not-so-subtle reminder that individuals must be ever-vigilant regarding the security of their devices and access points.”

Cylance, a security vendor, says that its security researchers at the Sophisticated Penetration Exploitation and ResearchÂ team (SPEAR) have uncovered a flaw in the InnGate Wi-Fi router commonly used by many hotels that could be placing the devices of guests at risk. According to Wired, the Cylance team reports, the vulnerability could threaten not just guests, but could also spread to the hotels themselves if hackers are able to compromise the router to allow them to access other parts of the hotel network. Cylance says this could potentially impact reservations and billing.

The vulnerability, dubbed CVE-2015-0932 gives an attacker full read and write access to the file system of an ANTLabsâ€™ InnGate device, Cylance reports. Â Cyber thieves gain remote access through an unauthenticated rsync daemon running on TCP 873, which then allows them to read and write unrestricted to the file system of the Linux based operating system.

For more: http://bit.ly/1yYJZK7

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management, Technology, Theft

Tagged as Android, Arrest, Computer Security, Credit Cards, Crime, Cyber Law, Cybercrime, Cybersecurity, Employees, Free Wifi, Guest Safety, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, Hotel WiFi, hotel workers, Hotels, Housekeepers, Information Security, Insurance, Internet Security, iPhone, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurants, Risk Management Update, Security, Surveillance, Technology, Theft, WiFi, Wifi Router

by Ida | March 27, 2015 · 10:13 am

Hospitality Industry Legal Update: “Warrantless Searches of Hotel Guest Registers”

In analyzing the searches and seizures from hotel rooms, the court recognized that whileÂ a guest is legally registered in a room, the hotel room is a temporary residence and thus, just like their primary residence, the guest is entitled to the same protections under the Fourth Amendment to their guest rooms in a hotel as they would for their primary residence.

Many municipalities have enacted ordinances that authorize local police agencies to enter a hotel during regular business hours and request an inspection of the guest register to obtain information as to who is in the hotel, when they checked in and their anticipated check out time, how long the guest has stayed in the hotel, manner of payment and private information given by the guest to the desk clerk regarding their home address, car license plate and drivers license information. The municipalities argue that such ordinances and warrantless searches are necessary to help stop prostitution and drugs or to ensure compliance with the length of time requirements for motel guests. Many hotel operators have allowed the police agencies to inspect the guest registers without objection as they did not want to be subject to arrest or citation for not complying with the police requests.

However, some managers have objected and have been convicted of failure to comply with the inspection request. They argue that the police need a warrant to search the hotel registers and further, that the ordinances are not specifically limited to time, scope and duration of the inspection allowed or an opportunity to seek judicial review of the ordinance before being subjected to arrest and conviction for refusing to comply with the police agency’s request.

For more:Â http://bit.ly/1F1pS2t

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Filed under Crime, Guest Issues, Hotel Employees, Hotel Industry, Management And Ownership, Risk Management, Training

Tagged as Arrest, Converge, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Guest Safety, Hospitality, Hospitality Industry, Hospitality Law, Hospitality Law Cases, Hospitality Lawyer, Hospitality News, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel News, hotel registers, Hotel Rooms, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Injuries, Insurance, Lawsuits, Lawsuits Against Hotels, Legal Advice, Legal Issues, Legal Risks, Legal Update, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Police, Police Agencies, primary residence, Restaurant Employees, Restaurants, Risk Management, Risk Management Update, Security, Surveillance, Technology, Theft, Warrantless Searches

by Ida | March 26, 2015 · 8:21 am

Hospitality Industry Legal Update: “Class Action Lawsuit Goes After Hotels That Fail to Disclose Resort Fees”

“Brian Kabateck, an attorney for Brin, said he has heard from many hotel guests who have groused about being surprised by resort fees on their hotel receipts. â€œThis is really an insidious practice,â€ he said…Although the U.S. Department of Transportation regularly imposes fines against airlines that fail to disclose the full airfare, there may be too many hotels in the U.S. for the Federal Trade Commission to enforce the disclosure law on hotels, Kabateck said.”

If you have ever glanced at your hotel receipt only to be stunned to see an unexpected $28 resort fee, help may be on the way.

A Studio City man has filed a class-action suit against a Las Vegas casino, claiming that the resort is guilty of false and misleading advertising for failing to clearly disclose a mandatory resort fee at the time that he booked the room.

The practice is not unique to Las Vegas.

Undisclosed resort fees are such a prevalent problem that the Federal Trade Commission sent out a letter to 22 hotel companies in 2012, warning that their online reservation sites â€œmay violate the law by providing a deceptively low estimate of what consumers can expect to pay for their hotel rooms.â€

For more:Â http://lat.ms/1HN6ia9

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Tagged as Advertising, Airlines, Class-Action Lawsuit, Credit Cards, Crime, Cybercrime, Cybersecurity, Employees, Federal Trade Commission, Fines, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Insurance, Las Vegas, Lawsuits, Legal Issues, Legal Risks, Liability, Los Angeles Times, Managing Risk, Misleading Advertising, Motels, Online Reservation, P3, Palazzo, Petra Risk Solutions, Resort Fees, Resorts, Restaurant Employees, Restaurants, Risk Management, Security, Theft, U.S. Department of Transportation, Venetian

by Ida | March 19, 2015 · 10:20 am

Hospitality Industry Security Update: “New Security Mindset: Focus On The Interior”

“We continue to be more focused on perimeter protection than on internal controls and monitoring. It’s clear that attackers are already inside or could be anytime they want and there’s nothing you can do about it on the perimeter…You would think external attacks cause all the damage. But study after study, two-thirds of attacks are mundane insider errors, lost equipment, technology failures, or lack of oversight over vendors.”

Chief privacy officer Jason Straight shares his insights on why organizations are struggling to stop the breach wave — and manage the aftermath.

Hackers keep on hacking, breaches keep on happening. The cycle continues, as major corporations now routinely get successfully compromised. A key element of the equation now is properly and efficiently responding to an attack as well as managing its aftermath.

The same old security missteps–falling for phishing attacks, not locking down sensitive data internally, giving users too much access, for instance–keep recurring. That’s because many organizations aren’t putting their security energy in the right places, according toÂ Jason Straight, senior vice president and chief privacy officer at UnitedLex, which provides outsourcing services and support for the legal industry.

For more:Â http://ubm.io/1BTm7L2

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Filed under Crime, Employee Practices, Guest Issues, Hotel Employees, Hotel Industry, Maintenance, Management And Ownership, Risk Management, Technology, Theft, Training

Tagged as Arrest, Business Journalism, Credit Card Fraud, Credit Card Security, Credit Cards, Crime, Cyber Attack, Cyber Crime, Cybercrime, Cybersecurity, Dark Reading, Data Breach, Employees, Guest Safety, Hacking, Hospitality, Hospitality Industry, Hospitality Lawyer, Hospitality Risk Solutions, Hotel Employees, Hotel Guest, Hotel Industry, Hotel Safety, Hotel Security, Hotel Staff, hotel workers, Hotels, Housekeepers, Information Technology, Insurance, IT, Jason Straight, Lawsuits, Legal Issues, Legal Risks, Liability, Managing Risk, Mobile Technology, Motels, P3, Petra Risk Solutions, Property Damage, Restaurant Employees, Restaurants, Risk, Risk Management, Risk Management Update, Security, Surveillance, Technology, Theft

Tag Archives: Theft

Hospitality Industry Conference Update: “California Hotel Owner Conference”

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Hospitality Industry Technology Update: “Best Tips for Creating Fast, Reliable and Secure Wi-Fi Networks”

Hospitality Industry Conference Update: “Hospitality Law Conference”

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

Hospitality Industry Management Update: “Issues Loom For Keyless Entry in Hotels”

Hospitality Industry Technology Update: “Security Flaw In Hotel Wi-Fi Routers Could Put Devices At Risk”

Hospitality Industry Legal Update: “Warrantless Searches of Hotel Guest Registers”

Hospitality Industry Legal Update: “Class Action Lawsuit Goes After Hotels That Fail to Disclose Resort Fees”

Hospitality Industry Security Update: “New Security Mindset: Focus On The Interior”

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Tag Archives: Theft

Come out and see Brad Durbin from Petra Risk Solutions in the educational session:

Hotel Cyber Liability: Â Claim Trends & Cost Analysis

Hospitality Law Conference

Presented by Anderson Kill and Petra Risk Solutions: Tuesday, June 2, 2015 at The Cornell Club in New York

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