Tag Archives: Theft

Hospitality Industry Security Update: “Hotel Security for the Traveler”

“…There are three questions to ask for selecting a secure hotel: Are there electronic door locks? Is there good key control? And is there a fire alarm and water sprinkler system? Image Generally, the only way to find this out is calling the hotel directly. The number one security issue is controlling who has access to a guest’s hotel room…

The sad truth is that criminals target travelers, especially in and around hotels. The abundance of literature on the topic of hotel security does not seem to have deterred criminals from using hotels as a target of their trade. An informal survey of hotel security staff reveals old patterns of crime repeated and new tricks (or new variations of old tricks) continue as before. There are, however, some practices which can reduce your risk of being the target of crime or other hazards in a hotel.

For more: http://businessdayonline.com/2014/04/hotel-security-for-the-traveler/#.U0v56q1dXnw

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Filed under Crime, Guest Issues, Hotel Industry, Management And Ownership, Risk Management

Hospitality Industry Guest Issues: “Operator Of ‘Mobile ID Theft Lab’ Sentenced To Prison For Bank Fraud And Aggravated Identity Theft”

“…In asking for a lengthy prison sentence, prosecutors noted that Suryan’s operation not only enriched him, but also helped thieves and burglars profit from the information they stole.  Suryan ‘served as a lynchpin of identity theft activity in Snohomish County in the latter half of 2012;Image the forgery service provided by the defendant helped incentivize countless break-ins of mailboxes, homes, and vehicles by criminals searching for victim data…”

The man who forged multiple ID documents and financial documents for mail thieves in Snohomish County was sentenced today in U.S. District Court in Seattle to 65 months in prison, five years of supervised release and $59,177 in restitution, announced U.S. Attorney Jenny A. Durkan.  MICHAEL JOHN SURYAN, 54, formerly of Everett, Washington was arrested in January 2013, in a Shoreline, Washington motel where he had set up a mobile identity manufacturing operation.

Using documents his co-schemers stole from burglaries, mail thefts and car prowls, SURYAN manufactured fake IDs, and forged checks with the co-schemers listed as the payees.  A search of the room revealed more than 50 fake Washington State driver’s licenses, handwritten notes listing the names, addresses and personal information (including dates of birth, social security numbers, driver’s license numbers, and credit card or checking account information) for numerous victims.

For more: http://www.justice.gov/usao/waw/press/2014/March/suryan.html

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Filed under Crime, Hotel Industry, Management And Ownership, Privacy, Risk Management

Hospitality Industry Guest Safety Update: “Florida Police Ask for Tourist Tax Dollars to Fight Crime”

“…The move is likely to face resistance from Florida’s influential tourism industry which has fought similar plans in the past Imageto use tourism tax dollars for anything other than marketing expenses in driving more business to the Sunshine State…”

“…Jim Preston, president of the Fraternal Order of Police in Florida said police, fire and ambulance services invest lots of money and resources protecting tourist areas. ‘I think it’s reasonable that some of those tourist-tax dollars should be going to those agencies to help offset those costs,’ he said…”

Following a spate of robberies in hotels in Orlando’s tourist district in recent weeks, a law-enforcement group proposed extra spending on public safety, directly financed by the local hotel tax.

The Fraternal Order of Police wants the Florida Legislature to let local councils use some of their tourist tax dollars to fund public safety improvements in tourist areas.

There has been over a dozen robberies targeting hotels and restaurants in the Orlando area, thought to have been carried out by the same armed gang.

For more: http://www.travelmole.com/news_feature.php?news_id=2010156&c=setreg&region=3

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Filed under Crime, Guest Issues, Liability, Management And Ownership, Risk Management, Theft

Hospitality Industry Security Risk: “With Better Security Technology, Hotels Shore Up Blind Spots”

“…In New Orleans, Mike E. Cahn III, president of the Greater New Orleans Hotel and Lodging Association security network, says he sends surveillance tapes showing criminal activity to other area hotels, and to the police,Image who sometimes put them on YouTube. Recently a man stole a laptop from a conference room, Mr. Cahn said, and within 24 hours, he was recognized from the distributed video footage and apprehended…”

At a poker tournament in Barcelona last September, Jens Kyllönen, a professional player, said that his room at Hotel Arts was broken into and malware was installed on his computer to transmit anything he saw on his screen as he played. Despite video camera systems and electronic key card entry logs, no one was caught.

Although he said he discovered the malware in time, he says he is much more careful now about where he stores his belongings and secures his computer. Hotel Arts declined to comment, saying it was a private event.

His case is just one in what has become a technological cat-and-mouse game between hotels and criminals.

For more: http://www.nytimes.com/2014/01/28/business/with-better-security-technology-hotels-shore-up-blind-spots.html?_r=0

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Filed under Crime, Employee Practices, Guest Issues, Privacy, Technology, Theft, Training

Hospitality Industry Employee Update: “Police Arrest Two of Weld County’s Most Wanted After Hotel Employee Recognized Duo From Photos Aired on News”

“…When the couple tried to check into the Best Western Brighton Inn, 15151 Brighton Road near U.S. 85, an employee recognized them from the photos and immediately called the Brighton Police Department…”Image

“…Montiel and Ureste — who also go by Destiny Lucero and Danny Montiel, respectively — were wanted in Weld County for multiple cases of identity theft, criminal mischief and failure to appear for court dates…”

Police on Wednesday arrested two of Weld County’s most wanted after a vigilant hotel employee recognized the pair from a news broadcast earlier in the evening.

Bianca Montiel, 24, and Christopher Ureste, 25, were arrested on suspicion of entering unlocked vehicles that were parked at day care facilities, stealing credit cards and racking up thousands of dollars in fraudulent charges, said Longmont Police Cmdr. Jeff Satur.

The pair would wait in the parking lot of the centers early in the morning while parents dropped their children off. When parents took the kids inside, the suspects would enter the unlocked vehicles, steal purses and then use credit cards at local retailers.

For more: http://www.greeleytribune.com/news/9875062-113/police-satur-weld-arrest

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Filed under Crime, Employee Practices, Guest Issues, Management And Ownership, Theft

Hospitality Industry Theft Risks: Maine Restaurant Bookkeeper Charged With Embezzling $80,000 Over 10 Months

“…Starting in January 2013 and continuing through October, (the defendant) began forging checks and taking cash from the Brass Compass and Hospitality Industry Employee TheftArcher’s restaurant. The lawsuit claims that Allen forged Archer’s name on $49,592 in checks and stole about $30,000 in cash from the two restaurants…Also, during those 10 months, Allen failed to pay state sales taxes for the two restaurants, which has resulted in Archer incurring interest and penalties for the failure to pay the taxes…”

The owner of two Rockland restaurants has filed a lawsuit against her former bookkeeper, alleging she embezzled nearly $80,000. Lynn Archer and her company Archer’s LLC filed the lawsuit Tuesday in Knox County Superior Court against Melanie L. Allen of Union.

Allen was arrested Oct. 23 by Rockland police and charged with felony theft and felony forgery. At the time, police said Allen was suspected of embezzling at least $18,000 from the Brass Compass Cafe and Archer’s on the Pier, both Rockland restaurants owned by Lynn Archer.

For more:  http://bangordailynews.com/2014/01/02/news/midcoast/rockland-restaurant-owner-sues-bookkeeper-over-alleged-theft/?ref=latest

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Filed under Labor Issues, Management And Ownership, Risk Management, Theft

Hospitality Industry Cyber Crime Risks: Boston Restaurant Group Was Source Of Major Credit Card Payment System Breach; “Sophisticated, Outside Attack”

“…The (restaurant group) believes that it was a sophisticated, outside attack…Boston Police and the US Secret Service are Hospitality Industry Identity Theftinvestigating…This is the second major breach of the Briar Group’s payment systems. In 2009, malware, or malicious software, was apparently installed on Briar’s computers, allowing thieves to access credit and debit card information. The chain paid a $110,000 to the state to settle allegations that it failed to protect diners’ personal information after that security breach.

A local restaurant chain confirmed Friday that its computer systems were breached, putting the credit-card information of thousands of customers at risk, including visitors who attended two major conventions in Boston.

The Briar Group, which owns 10 restaurants and bars in Boston, including two at the Westin hotel connected to the Boston Convention & Exhibition Center, said its computer systems were infiltrated sometime between October and early November. It said customer names, credit-card numbers, expiration dates, and security information were captured from the cards’ magnetic strips.

The company isn’t sure how many customers were affected, but every month thousands visit Briar’s locations, said Diana C. Pisciotta, a spokeswoman for the chain.

The American Public Health Association hosted 13,000 conventioneers in Boston in early November, and the American Society of Human Genetics brought 8,000 attendees to a conference in October. Both reported that hundreds of people reported unauthorized charges on their accounts after visiting Boston.

For more: http://www.bostonglobe.com/business/2013/12/27/local-restaurant-chain-source-data-breach-that-compromised-card-info-conventioneers/wPhKKndyN4hshrU47J2rwO/story.html

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Filed under Crime, Guest Issues, Liability, Maintenance, Management And Ownership, Risk Management, Technology, Theft

Hospitality Industry Employee Risks: Michigan Restaurant Waitress Convicted Of “Credit Card Forgery” After Padding Tips On Transactions; Prior Record For Theft And Larceny

“…(the defendant) was hired as a waitress at Buffalo Wild Wings…on June 19, 2013, she stole from customers by padding the tip amount on Restaurant Employee Theftelectronic receipts…For example, when someone used a credit card to pay for their bill, (she) would change the tip amount when she entered the transaction into the computer…The restaurant received a complaint from a customer, which led to an internal investigation by the business. That initial complaint led to others…”

Kortney Donesia Lewis, a 25-year-old Fruitport Township woman, garnered three prison terms this week for padding her waitress tips at a Buffalo Wild Wings restaurant — crimes committed while she was a fugitive from sentencing for a theft at a Red Roof Inn job.

Lewis also has a previous conviction record of stealing credit cards and larceny in a building in 2009.

Muskegon County 14th Circuit Judge Timothy G. Hicks on Monday, Nov. 4, sentenced Lewis to prison for three terms of between 15 months and 15 years for credit-card forgery as a fourth-time habitual offender. She pleaded guilty as charged Sept. 24.

For more: http://www.mlive.com/news/muskegon/index.ssf/2013/11/ex-waitress_gets_prison_for_st.html

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Filed under Crime, Guest Issues, Labor Issues, Liability, Risk Management, Theft

Hospitality Industry Theft Risks: California Hotel Employee Arrested For Stealing $98,000 From Gift Shop

“…Police reported that a 51-year-old female employee at the Hotel Del Coronado embezzled an estimated $98,000 in cash and merchandise from Hotel Employee TheftThe Signature Shop, which sells apparel, gifts, wine and food…over a four-year period…”

An employee signed a confession to taking an estimated $49,000 in cash and $49,000 in merchandise from a gift shop at the Hotel Del Coronado, according to police.

Police said the employee had been taking money from the cash register while working at the hotel on the 1500 block of Orange Avenue over a four-year period from May 2009 to May 2013.

The loss was estimated at $49,000 in cash and another $49,000 in merchandise.

For more:  http://coronado.patch.com/groups/police-and-fire/p/employee-embezzles-98k-from-hotel-del-coronado

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Filed under Crime, Labor Issues, Management And Ownership, Theft

Hospitality Industry Theft Risks: Louisiana Hotel Employee Arrested For Stealing Over $34,000 From “Night Deposits”; Altered “Drop Log” And Inflated “Reward Point System”

“…As a controller at the hotel, (the employee) had been responsible for removing and verifying nightly deposits cashiers made into the Hotel Employee Theftsafe. His duties included checking these funds against a corresponding drop log and hotel records…A total of 97 deposits were found to be missing $34,280.53, according to an arrest warrant…to further conceal the scheme, (he) also is accused of falsely inflating the hotel’s reward point system, a program that allows guests to redeem points for services…”

An employee at the Renaissance hotel in Baton Rouge is accused of stealing more than $34,000 from hotel safe deposits and altering financial records to cover his tracks, according to court records. East Baton Rouge Parish sheriff’s deputies issued an arrest warrant for Matthew D. Dziadosz, 38, 8741 Pecan Tree Drive, on one count of felony theft. Detectives began an inquiry in June after an internal audit turned up discrepancies in the hotel’s deposits and accounting records.

“It was noted that varying amounts of cash were systematically removed from the daily dropped envelopes,” Detective Kevin Chenier wrote in the warrant.

Hotel records showed more than three dozen instances in which drop log entries had been altered and another 12 entries omitted entirely.

“This would have given the impression the employee had not dropped an envelope at all,” Chenier wrote.

In some instances, Dziadosz re-wrote an entire drop log, the warrant says. He had been expected to document erroneous or missing deposits, the warrant says, but made no reports “consistent with the volume of falsely reported errors or missing drops.”

For more:  http://theadvocate.com/news/7199061-123/hotel-employee-accused-of-pocketing

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Filed under Crime, Labor Issues, Liability, Management And Ownership, Theft