Tag Archives: USA Today

Hospitality Industry Technology Update: “The Hotel TV Gets Smarter”

“…Travelers, in general, have grown accustomed to hotel rooms with really bad content and as a result they have grown used to bringing their own devicesHotel TV and bringing their own subscriptions…Access my own content’ is something that growing segments of travelers want, and we know it will continue to get both more pervasive and more elegant from a process standpoint…”

The hotel room TV is now starting to look like your mobile device.

A number of hotel TV manufacturers have developed the capability to let travelers stream content from their devices to the hotel TV. Some are even making it possible for the hotel TV to mirror exactly what is on your smartphone screen.

It’s just one way that manufacturers and content providers are trying to keep the hotel TV relevant at a time when people are used to watching anything they want when they want to on their iPads and smartphones

For more: http://usat.ly/1j0ordJ

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Filed under Guest Issues, Hotel Industry, Management And Ownership, Social Media, Technology

Hospitality Industry Management Update: “Non-Refundable Room Rules Leave Some Hot About Hotels”

“…’As non-refundable rooms become more prevalent, and I think they will, hotels will more than likely adopt policies such as offering rebooking opportunities for a fee orImage a 24-hour grace period for canceling a non-refundable booking,’ says Stephen Barth, hospitality law professor at the University of Houston…”

If you think the airline industry doesn’t do anything right, think again.

A few weeks ago, Brian Crummy had to pay for the same night twice at two different hotels.

The reason: His plans changed, and the rate he’d booked was completely non-refundable and non-changeable, even when he waved his diamond elite card at the receptionist.

“They would not budge,” says Crummy, a sales manager from Gilbert, Ariz. “I feel like the hotels bank on me taking the advance-purchase rate to save money, in hopes that my plans change and they can cash in.”

Are airlines any better? Well, kinda.

For more: http://www.usatoday.com/story/travel/hotels/2014/03/31/non-refundable-hotel-room/7127665/

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Filed under Employee Practices, Guest Issues, Hotel Industry, Management And Ownership, Training