Tag Archives: Wages

Hospitality Industry Employee Risks: Hotel Management Must Establish "Off-The-Clock" Policies For Employee Responses To Business Calls, Texts And Emails

Adding to the complexity of off-the-clock rules are the number of employees who respond to e-mails, text messages or phone calls after their shift is finished. Workers often do so by choice, but the employer could be held liable for overtime should the employees file a later claim.

“Time spent on these activities will likely be deemed compensable,”

One area that has attracted a significant amount of attention in recent years is rest periods; defined as requiring a 10-minute break period for every four hours of work, and meal periods of at least 30 minutes for shifts lasting longer than five hours.

Previously employers were required by law to ensure their employees took breaks appropriately, but it was difficult to manage, particularly for employees who preferred to take a break and conduct personal business at their desk or work station.

In an appeal of a court order in the case of Brinker Restaurant Corp. vs. Superior Court, the appeal reversed the stricter order, ruling that rest and meal breaks need only be made available, and not ensured.

As this is an issue that affects so many people and produced so many lawsuits, the California Supreme Court granted a review of Brinker decision. A final ruling is expected this year.

“We recommend counseling employees to get off the clock and take their break,” Poole said.

There should also be wording describing the break periods the employee is required to take, at the bottom of every time sheet or card an employee signs, Koegle said. Repeatedly signing a time card with the advisory would be one means of acknowledging the law by employer and employee alike.

Employers should include strong written policy in their company employee handbook that nonexempt employees are not expected to work after-hours, and advise their employees of the policy.

Last, companies requiring employees to change in and out of uniforms at the workplace must compensate the employees for the time spent doing so.

Privacy expectations

The recent technology explosion brings a whole new set of complications for employers. The U.S. Supreme Court rules that an employee with a company-issued device such as a cell phone, smart phone or computer has a reasonable right to privacy while using the equipment.

First Amendment rights protect employee messages, even those a company deems objectionable. A company must have a reasonable cause to search text, e-mails or Internet browsing by an employee.

It is expected however that in the next few months the courts will rule in a company’s favor, granting a company the right to prohibit activity such as surfing the Internet for pornography. Employee use of social media, whether performing duties on the job or for personal use, is also a hot topic.

Companies will need to craft well-written employee policies outlining actions that are subject to discipline or termination. The next question will be how policies can be enforced if an employee violates policy after-hours when they are off-duty.

For more:  http://www.the-signal.com/section/36/article/40833/

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Filed under Employment Practices Liability, Labor Issues, Management And Ownership, Risk Management, Training

Hotel Industry Employee Wage Issues: Employee Unions Plan To Use Threat Of Strikes To Put Pressure On Hotel Management To Negotiate Wage Contracts Acceptable To Both Sides As Industry Recovers

The scene looks much the same among union hotel workers: bold employers, drawn-out bargaining, and unions launching intermittent short strikes to keep up pressure. Hilton is now UNITE HERE’s target because the union judges that company most likely to move—a shift in strategy after months of rolling strikes and pickets against the Hyatt chain.

The union hopes to establish a pattern at the bargaining table with Hilton that other hotels will follow.

Chicago hotel workers authorized strikes at four Hilton-owned or -operated properties. They struck the Hilton Chicago for three days in October, coordinating with Hilton workers in Honolulu and San Francisco. Those strikes ended October 19, but more may be on the way.

Workers in Toronto took advantage of the Toronto International Film Festival in September to gain visibility for their struggle. Rolling one-day strikes at three hotels, including festival headquarters, caused actors Martin Sheen and Emilio Estevez to join the boisterous picket line. The blare of vuvuzelas added to picket-line noise.

Workers rolled out a red carpet and offered passersby the opportunity to have their photo taken with a hotel worker. Inside, workers spotted the housekeeping manager doing bell work.

Six additional one-day strikes have cascaded through Toronto hotels since the film festival. And 500 workers walked out of the Delta Chelsea, a large downtown conference hotel, on October 28. Delta Chelsea workers say they’ll stay out for two weeks.

Cristal Cruz-Haicken of UNITE HERE Local 75 said the two-week strike was necessary because “they weren’t even taking us seriously” at the bargaining table.

Unstable work schedules and job security are a serious problem. Feliz Serrano, a server, said he has worked there 30 years and still usually only gets 30 hours of work a week, but only if he works six days in a row.

Room attendant Jian Ying Liu said the hotel has tried to get rid of her three times because of injuries she received in her 18 years of work there.

Several conferences immediately moved because of the strike.

LOCKING IN THE RECESSION

In the U.S., Hilton workers have been working without a new contract since August 2009. They charge their employer with trying to lock the recession into their wages and workloads even as the hotel industry recovers profitability.

Blackstone, the private equity group that controls Hilton, upped third-quarter profits by 23 percent, to $340 million. This April, the New York Federal Reserve wrote off $180 million of Blackstone’s debt, allegedly to create jobs.

But the hotel chain is trying to squeeze more work from the existing staff. Hilton is proposing that workers who currently clean 14 rooms a day clean 20, with the result that some workers will be laid off.

UNITE HERE members call Hilton’s push to increase their workload the “dirty rooms” program, pointing out that Hilton is reassuring workers they won’t have to meet the same high standards of cleanliness when they’re required to clean 40 percent more rooms.

The average Local 2 member in San Francisco makes $30,000 a year, and if Hilton gets its way workers will soon be paying $173 a month for family health care coverage.

According to Local 2 staffer Riddhi Mehta-Neugebauer in San Francisco, workers have foregone raises over the years, preferring to maintain affordable health coverage. The new $173 per month amounts to a huge takeaway.

Hilton is resisting the union’s proposal that the company put aside an extra 12 cents per hour for pensions, which, UNITE HERE calculates, would mean the difference between a $900 and a $1,200 monthly pension.

Meanwhile, management’s pay is up. According to a Wall Street Journal survey, Blackstone’s executive team got a 12 percent pay increase this year.

For more:  http://labornotes.org/2010/11/unions-reach-short-strikes-stop-concessions

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Hotel Industry Employee Risk Management: Hotel Ownership Must Insure Compliance With State Laws Regarding “Service Charges” Being Withheld Illegally From Service Staff Which Can Result In “Triple Damages” Being Awarded

“…the case involved a portion of service charges — which are added onto bills at the end of banquets, weddings and large events — being withheld from servers, and all hotel and restaurant staff working at least eight-hour shifts were having 30-minute meal breaks deducted from their paychecks even though they weren’t receiving them.”

“What we alleged in this case was a portion of [the service charge] was going to managers, the sales department, and others who aren’t permitted under law to dip into this money intended for waitstaff,” he said.

“…state law ordering food establishments found to be withholding wages and tips to pay employees up to three times as much as they’re owed…”

The Orchards Hotel has agreed to a $240,000 proposed settlement in a class action lawsuit involving approximately 150 current and former hourly employees.

With state law ordering food establishments found to be withholding wages and tips to pay employees up to three times as much as they’re owed, the employees at The Orchards will receive between two and three times what they were owed in wages and tips, Holtzman said.

“The settlement is not only the recovery each employee is owed, but a multiple of what is owed,” he said.

For more:   http://www.berkshireeagle.com/local/ci_15528594

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Filed under Labor Issues, Liability, Risk Management

Hotel Industry Labor Risks And Liability: California Labor Commissioner Sues Hotel For Labor Violations Including Failure To Pay Wages, Minimum Wage And Overtime Pay

California’s Labor Commissioner has filed a lawsuit against David Weyrich’s Carlton Hotel Investments LLC for labor violations involving more than $100,000 in lost wages and penalties.

The hotel is accused of six labor code violations, including failure to pay wages when due, failure to pay minimum wages and failure to pay overtime.

The lawsuit, filed today by the state Department of Industrial Relations in Paso Robles’ Superior Court, alleges the violations involve an estimated 60 workers employed by the hotel since October 2009, according to court documents.

Read more: http://www.sanluisobispo.com/2010/03/08/1059170/david-weyrichs-carlton-hotel-sued.html?storylink=mirelated#ixzz0pc50ICrj

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Filed under Insurance, Labor Issues, Liability